Payment

• How does invoicing work?

  All your weekly purchases are consolidated into one weekly VAT invoice, along with purchase summary reports.

  If you need specific invoicing terms, please discuss this with your account manager when setting up your account.

• What are your payment terms?

  Payment terms are generally 7 days from invoice issue date. However, if you have agreed other payment terms with your account manager, please refer to these. Don’t hesitate to contact your account manager if you have any queries.

• What payment methods do you offer/ options for payments?

  Please continue to make payments using your usual method. We’ll soon be introducing credit and debit card payments via our website, with plans to add direct debit and bank transfer options in the near future.

• Can I get credit?

  Yes, credit terms can be arranged for your business upon agreement with your account manager. To discuss credit terms that suit your business’ needs, please get in touch with your account manager. They will guide you through the credit application process and work with you to establish terms that suit your needs.

• How do I know what I owe?

  Your current balance will be displayed in My Account dashboard under Order & Payment History

• What happens if my payment is unsuccessful?

  If there are any problems with the payment coming through, we will contact you.

• What credit/debit cards do you accept?

  We accept most debit or credit cards for both recurring and one-off payments. Look for the symbols at the bottom of the page or on Sagepay when you go through there to pay. We do not however accept Diners Club or JCB.

• What if I have an invoice query / dispute?

  If you have a query about your invoice, please raise a support ticket from your account dashboard and one of our customer service team will be happy to assist you. To raise a support ticket, when logged in go to the My Account section and on the dashboard please use the Help & Support link to contact us using the 'support ticket' system.

• Can I make a part payment? COMING SOON

  You can make a part payment towards an invoice and you will be able to select which of your invoices you wish for it to be allocated against.

• Can I manage my own payments? COMING SOON

  Managing your payments in your Creamline For Business account is simple. You can choose to make regular payments, pay on invoice or make ad hoc payments. You will be able to choose the amount you wish to pay and select which of your invoices you wish to allocate that payment or part-payment to.

• How do I know what my credit limit is?

  To discuss your credit limit, please raise a support ticket from your account dashboard or contact your account manager who will be happy to assist you. To raise a support ticket, when logged in go to the My Account section and on the dashboard please use the Help & Support link to contact us using the 'support ticket' system.

• Can I extend my credit limit?

  To discuss extending your credit limit, please raise a support ticket from your account dashboard or contact your account manager who will be happy to assist you. To raise a support ticket, when logged in go to the My Account section and on the dashboard please use the Help & Support link to contact us using the 'support ticket' system.

• Will I be contacted if I am close to reaching my credit limit?

  If you are close to reaching your credit limit, a member of our customer service team will contact you.

• Will I recieve confirmation of my payment?

  Your payment confirmation will show in your transaction history in your account.